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Edition of 01 August 2014



The present General Terms and Conditions of Sale apply to any order for products or services on the site of the company Drone Diffusion Inc, whose head office is located:

Drone Diffusion Inc.

224 rue chrysanthèmes,


Application fields

Any natural or legal person who signs and accepts a tender or validates an order on the site of the company Drone Diffusion Inc. agrees to accept these General Conditions of Sale, of which it is supposed to have taken knowledge. They can be consulted on the site and systematically delivered to the customer with any tender issued by the company Drone Diffusion Inc.

Any order, as defined below, expressly implies unreserved adherence to the present general conditions of sale which prevail over any other conditions.

These Terms and Conditions may be amended, but will only apply to transactions subsequent to the new edition of these Terms. Each new edition will appear in place of the previous ones with its modification date, all previous versions being kept for reference in case of any disputes.

The company Drone Diffusion and its customer are subject to the Conditions valid as of the date of signature of the contract which commits them.

Orders and submissions

An order is validated only upon receipt of a signed statement or by return of a signed submission or by the action of clicking on the box "validate the order" in the shop.

The validation of an order means an acceptance by the customer of the General Conditions of Sale in force at the date of the signature. They are automatically attached to the quotation, which is valid for a period of one month from its edition.

In accordance with Law No. 161 "Law on the legal framework for information technology" of 17 November 2000 on electronic signature, any order signed by the purchaser by clicking on the "Validate order" button constitutes a firm acceptance And final terms of these general conditions of sale. This electronic signature has the same value as a handwritten signature between the two parties.

You will receive an order confirmation by email in the days following the order or after receipt and validation of the deposit or the full amount of the order, as indicated on the bid.

Drone Diffusion Inc. reserves the right to request a deposit representing thirty percent of the amount of the order to the customer as condition of acceptance of the order. This deposit will accept acceptance of the order and may be retained by Drone Diffusion Inc. in the event of cancellation beyond 7 days after the validation of the order, as damages and to compensate for any orders Supplies and equipment already made under the canceled order.

Prices and terms of payment

The prices quoted on the website and in the bids are in Canadian Dollars and include the GST and QST.

The user can place an order on the site Drone Diffusion Inc. and can make payment by check, bank transfer or PayPal. Please note that PayPal will incur costs (of the order of 2.5% of the total amount of the invoice) which will be borne by the buyer.

In the event of payment by check or bank transfer, the delivery period begins to run only from the date of actual receipt of payment by the seller bank, the latter being able to provide proof by any means.

Right to retract

To retract the buyer has a legal period of 14 working days after the date of receipt of the order. In order to facilitate the processing of your return, we thank you for accompanying your return of a double of the invoice.

On return, we recommend over-packing the original packaging of your products, as we will only be able to resume, refund or exchange products returned in their entirety (packaging, cables, accessories, coupons, batteries, charger , Manuals, covers, covers, protections, accessories, etc.), and with their original packaging. The assembly must be intact and in a state that allows the resale of the purchased product.

Failing this, Drone Diffusion Inc. will be entitled to apply a discount on the returned product. In case the product has arrived without packaging and / or damaged and / or used beyond the test right of the buyer.

Drone Diffusion Inc. reserves the right to return the product to the buyer at the expense of the purchaser.

It is up to the customer to manage any disputes related to the return (breakage, loss) to the carrier he has chosen since he is the shipper.

Product Availability

The order is sent within 3 days from the actual receipt of the payment.

Product offers on the online store are within the limit of available stocks. Information on the availability of products is provided at the time of placing the order.

However, in case of unavailability of the product, we promise to deliver you within 30 days.

In case of delay of more than 7 days past this period, the client can ask the cancellation of his order. We will refund it within a maximum of 30 days.

Delivery or provision

The majority of products sold on our website will be shipped via carrier at the most appropriate rate. The rates charged correspond to a participation in the shipping costs according to the selected carrier, and include the costs of preparation of the order.

The products are delivered to the delivery address indicated at the time of the order. We work primarily with Canada Post, Purolator, UPS, and the available options will be offered to validate the order.

Depending on the size and quantity of products ordered and paid, delivery may be made via separate mailings.

You must verify the completeness and the conformity of the information provided at the time of the order, in particular concerning the delivery address.

We can not be held responsible for any errors of seizure and the resulting consequences (eg delays or errors in deliveries). In this context, the expenses incurred for the redirection of the order would be at your expense.

The products remain the property of the company until the full collection of the price. However, from the moment of delivery, the risks of the goods delivered are transferred to the customer.

The Purchaser is obliged to check the condition of the products delivered; The statement of damage, product missing or broken, without this list being limiting, must be imperatively indicated on the delivery note in the form of express and precise reserves, accompanied by the signature of the customer.

At the time of delivery, the buyer is obliged to check the exterior appearance of his package.

In the following cases: If the package is deformed or damaged, if it is opened or appears to have been opened, if it has been repackaged by the carrier (strapping, adhesive tape of the conveyor, etc.), if an abnormality Is apparent, the buyer must check the contents of the package in the presence of the deliveryman before any signature. If you are refused this check, or if products are missing or damaged, the buyer must not accept the package and must request a return to Drone Diffusion Inc.

No action shall be taken against Drone Diffusion Inc, the freight forwarder or the carrier for any damage (loss, damage, defects or degradation ...) sustained by the goods during carriage without a statement, with all the necessary supporting documents Photos for example) has been sent to the carrier within a maximum of 2 working days, and formally notified within the same period by letter to the following address:

Drone Diffusion Inc.

224 rue des chrysanthèmes,



After this period and failing to comply with these formalities, the products will be deemed to be compliant and free from any apparent defects and no claim can be validly accepted later by the Seller.

In case of late delivery within eight working days from the date of shipment please contact our Customer Service. However, we invite you to contact your post office or withdrawal office. A carrier inquiry will be opened at the request of Drone Diffusion Inc. to locate your package. If during this period, the product is found, it will be redirected as soon as possible to your home (except for deliveries in point of withdrawal). Beyond this, the parcel will be considered as lost. Upon termination of the Loss Inquiry, we will return a replacement product (return to our charges) or we will proceed with a credit or refund of it upon request. It is recalled that no refund or return of the product can be made before the closure of the investigation.

We reserve the right to refuse to make a delivery or to honor an order from a consumer who has not fully or partially settled a previous order or with which a payment dispute is being administered.

Drone Diffusion Inc shall not be liable for any delay in delivery or stock-outs if the non-performance or improper performance of the contract is attributable to the consumer or to the unpredictable and insurmountable fact of a third party Contract, or to a case of force majeure.

For drones manufactured in our workshops, a commissioning will be proposed in our premises in order to test the product. This test ensures the customer that the product is returned to him in perfect working order, and without any apparent defects. The signature of the document "tested and validated" implies unreserved acceptance of the product by the customer and receipt of all the information necessary for its use.

Drone Diffusion Inc can not be held responsible for the use by the customer of its products without submitting to the Quebec regulations, as well as to any other regulation related to its activity.


For the products ordered from the online shop of which we are only distributors, the consequences of a defective product are not taken as collateral, only the product is guaranteed. The responsibility lies with the manufacturer of the product and the customer can only return against it.

The products supplied by the Seller shall, in accordance with the legal provisions:

  • Of the legal guarantee of conformity,

Of the legal warranty against latent defects arising from a defect in material, design or workmanship affecting the products delivered and rendering them unfit for use,

  • Of the manufacturer's warranty, depending on the products and brands concerned.


Any warranty is excluded in case of misuse, negligence or lack of maintenance by the Buyer, as in case of abnormal wear of the property, accident or force majeure and the Seller's guarantee is limited to the replacement Or refund of non-compliant or defective products.

The Seller shall replace or cause to be repaired the defective products or parts under warranty. The products sold on the website comply with Quebec regulations. The Seller shall not be liable in the event of non-compliance with the laws of the country in which the products are delivered or used, which it is the Purchaser's responsibility to verify. The photographs and illustrations accompanying the products on the website do not have contractual value and therefore can not engage the responsibility of the Seller.

The customer is solely responsible for the choice of products, their preservation and their use. The guarantee will be valid for a period of three months from the receipt of the products by the customer.

In any case, the following are expressly excluded from the guarantee offered by Drone Diffusion:

  •  The deterioration of the product due to acts of sabotage due to strikes, riots (or war);

  •  Damage caused by water, fire and any event of force majeure;

  • The use of the appliances not conforming to the requirements of the manufacturer or the Seller;

  •  The defective movement of a device;

  • The intervention of a third party on the installation, whether occasionally, occasionally (or permanently) for any maintenance operation;

  • And in general, any intervention that does not comply with the installation standards or contrary to the necessary precautions.

The replacement of defective products or parts will not have the effect of extending the duration of the guarantee previously fixed.

If the buyer uses the sold product professionally, he will be solely liable for damages resulting from the activities related to this contract in respect of customers and third parties, Drone Diffusion Inc. can not be held responsible for the " Use made by the customer of the products which it has sold to him.

Limitation of Liability for Accumulators and Batteries

There is no manufacturer's warranty or distributor linked to Li-ion or Li-polymer batteries or batteries. These must be strictly used in terms of cycle, load and discharge, storage conditions ... We can not guarantee that all conditions are scrupulously respected by the end user and therefore That it is not exposed to risks in use related to the stability of these products.

Our customers are warned that batteries and accumulators are very fragile and must respect this set of constraints during their use. We can not be held responsible for damage caused to the products themselves or their environment or to the equipment they equip during misuse. The use of lithium-polymer batteries assumes that the user accepts this limitation of liability clause and that in no event will Drone Diffusion Inc. be held liable for damage to the objects or third party . This limitation of liability applies to batteries sold with our products or separately on the site.

LiPo-LiFe-NimH battery warranty

The battery warranty no longer applies when the battery has been placed on a charger, used or discharged, since Drone Diffusion has no means of verifying compliance with the conditions of use. Any operation on the cables or the receptacles (installation, change, welding) of the battery cancels the warranty of the battery de facto.

By purchasing these products, you automatically agree to the conditions specified and mentioned above.

Applicable law

These Terms and Conditions are subject to Canadian law. In case of dispute or complaint, the consumer will address in priority to the company Drone Diffusion, to obtain an amicable solution.

Secondly, any dispute will be the responsibility of the courts designated as competent under the Consumer Code.

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